Enter and view: Ealing Hospital Acute Care Unit

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Summary of report content

Healthwatch Ealing undertook an announced enter and view visit to the Acute Care Unit at Ealing Hospital on 15 March and 29 April 2022. They spoke to 8 patients.

The report looks at the following areas:

  • Signposting and access to information
  • General environment and accessibility
  • Covid-19 protocols
  • Staffing and personal care

The report contains 7 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Prevention of diseases, including vaccination, screening and public hygiene
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Critical care, acute care or High Dependency Unit

Details of people who shared their views

Number of people who shared their views
8
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