Enter and view: Eagle House care home, North Lincolnshire
Download (PDF 520.71 KB)Summary of report content
Main Purpose of Visit - Part of a Healthwatch North Lincolnshire (HWNL) programme intended to:
• Observe the environment and routine of the care home including cleanliness and comfort.
• Speak to as many residents as possible about their experience of living in the home.
• Look at personal interactions.
• Speak to visiting family members about their perceptions of the home.
• Give staff an opportunity to share their opinions on the provision of activities and general care provided.
During the visit HWNL representatives spoke to: 2 residents, 3 visitors (family and friends) and 3 members of staff.
Key findings:
• A variety of activities were provided and residents and family feedback was welcomed by the care home and acted upon.
• Residents and visitors seemed happy with the staff, who understood residents’ needs and interests.
• Residents who required assistance to move around the home were supported by staff.
• Safeguarding and safe practice information was present on a notice board close to the entrance.
• External health services visited the home. Examples given included doctors and opticians.
• Monthly audit on falls and accidents, to identify any patterns around who falls, what time and how falls occur.
• Doors had signs on them and were also colour-coded, for example, all red doors were toilets and blue doors were bathrooms.
• A four-week food menu was displayed in the dining room along with a picture menu that was changed daily. Residents also got a choice of meals every lunchtime and evening.
• Detailed activities schedule was in the process of being updated.
There were no recommendations for improvement from this visit.