Enter and view: Eachstep Care
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Healthwatch Blackburn with Darwen undertook an announced enter and view visit to Eachstep Blackburn on 24 June 2025. They spoke to 19 people.
Upon arrival, representatives were welcomed into a clean and comfortable environment. The care team demonstrated professionalism and kindness in their interactions, showing a satisfactory level of attentiveness to residents’ needs. Staff expressed feeling supported by management and spoke positively about teamwork and communication. Training opportunities and flexible working arrangements were highlighted as strengths.
The home features many facilities such as a dedicated cinema room where residents can enjoy films together, a hairdressing salon, a sports area decorated with Blackburn Rovers memorabilia, a reminiscence area and an indoor garden provides a calm and sensory environment, with plants and flowers cared for daily by one of the residents.
While it was difficult to speak to many residents due to advanced dementia, relatives shared positive views about the home and the overall atmosphere. Family members expressed satisfaction with the care provided, appreciating the openness of staff and the welcoming environment that encouraged family involvement.
Mealtimes were well managed. The quality and variety of food received praise from several residents. However, the menu board did not reflect the meal choice the residents had.
The activities coordinator was enthusiastic and offered a range of engaging activities, which residents and relatives appreciated. Many enjoyed social opportunities and the chance to take part in group sessions. The atmosphere was warm and inclusive, with positive interactions observed between staff, residents, and visitors throughout the visit.