Enter and view: Drake Court Residential Home

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Summary of report content

Healthwatch Walsall conducted an Enter and View visit to Drake Court Residential Home in December 2019. The home provides support for up to 29 residents. Nine residents, relatives and staff members gave their feedback.

The report found that the home was clean and tidy with access to a garden at the back. Residents felt that their care was adequate and relatives agreed. There is a choice of food offered at the home. Health professionals visit the home on a weekly basis.

Recommendations included holding regular residents/relatives meetings; monitoring pull chords; reviewing the layout of the dining area; and looking at enabling external activities. 

The service provider did not provide a response. 

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Drake Court Residential Home

Details of people who shared their views

Number of people who shared their views
9
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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