Enter and view: Dr Poulose, Awan and Basheer Branch Surgery

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Summary of report content

Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP practices, ranging from purpose-built health centres housing multiple practices, to converted houses which are used as surgeries by single practices.

Healthwatch Kingston upon Hull visited Dr Poulose, Awan and Basheer Branch Surgery on 12/01/2015.

Dr Poulose, Awan and Basheer are part of the larger Orchard 2000 practice in the north of the city, this practice operates as a satellite practice in the Bransholme Health Centre.

The summary of findings highlighted observations from the enter and view team in the following areas; reception, lifts/stairwell, facilities and general observations.

The recommendation informed that Chairs be moved back from the reception desk, giving a wider walkway from the lift area. Practice information to be displayed including performance, patient experience and Friends and Family test outcomes. To discuss with centre facilities manager how the car park entry / exit system operates and any issues this causes for the centre.

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Written information, guidance and publicity
Public consultation and engagement
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Dr Poulose, Awan and Basheer Branch Surgery

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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