Enter and View: Dr Mudigonda's practice

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Summary of report content

Healthwatch Wolverhampton undertook an Enter and View visit to Dr Mudigonda’s practice at the Bilston Health Centre on 19 December 2019. This was a follow up visit to see whether their recommendations made earlier in the year had been actioned.

Healthwatch found that not all the recommendations from their previous visit had been acted upon. The visit identified that patients were unlikely to be offered out of hours or extra GP appointments at another GP practice; patients experiencing problems in accessing appointments when they needed them; limited access to the practice newsletter; limited choice of GP; limited feedback sought or being involved.

The report includes 8 recommendations about appointments, including online, information provision and soliciting feedback.

The report includes a response from the provider setting out the action they intend to take in response to the recommendations.

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General details

Local Healthwatch
Healthwatch Wolverhampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Complaints
Follow-on treatment and continuity of care
Remote appointments and digital services
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Dr Mudigonda’s practice

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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0
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