Enter and view: Dr Motala's surgery Nuneaton
Download (PDF 366.34 KB)Summary of report content
Healthwatch Warwickshire conducted an enter and view visit on Dr Motala's GP surgery in Nuneaton on the 12th September 2016.
The surgery has the equivalent to one full time GP and one practice nurse and serves 2400 patients.
Observations from the visit mention that the surgery is a converted house with the exterior well maintained, double
glazed etc. with a car park to rear. They noted that some of the seating had damage but were comfortable. It consisted of mainly fixed bench seating but there were chairs with arms for the less mobile.
16 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent.
Comments from patients included:
“Need a bit more parking.”
“Usually good.”
“Problems with double buggy so some wheelchairs must not fit either.”
The report makes two recommendations:
- Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception to notify patients of current waiting times.
- To look at the current ticket system in place as some of the tickets used need replacing.
The report contains a response from the provider.