Enter and view: Dr Ganapathi's surgery Nuneaton

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Summary of report content

Healthwatch Warwickshire conducted an enter and view visit on Dr Ganapathi's GP surgery in Nuneaton on the 12th September 2016.

The surgery has one GP and one practice nurse and serves 2120 patients.

Observations from the visit mention that the surgery is a converted house on a main road. The premises are shared by two surgeries with two waiting areas open to each other and separate nurse and reception staff. They noted that the surgery was clean and tidy but is in need of redecoration as paintwork on walls is damaged and seats are repaired with tape.

Eight people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent.

Comments from patients included:

“Doctors excellent – the other bits are a bit mixed.”

“Have waited 45 minutes but appreciate the time the doctor spends with his patients.”

“Well mannered you get a friendly welcome here.”

The report makes two recommendations:

- The surgery consider redecorating the waiting room and improving the seating available for patients.

- The surgery look at improving the advertising of the online booking system in order that more patients can access this.

The report contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
8
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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