Enter and view: Dr Cakebread and Partners

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Summary of report content

Healthwatch Bedfordshire conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP provision.

Healthwatch Bedfordshire visited Dr Cakebread and Partners, on 08/07/2015.

Dr Cakebread and Partners is sited at The Shefford Health Centre in Bedfordshire. The building was built approximately four years ago to replace the previous medical centre which was rapidly becoming unfit for purpose. The new, modern building was designed specifically for the Health Centre to provide a range of services for local residents. The Practice Manager stated that all staff and patients were very impressed with the new health centre and it is a vast improvement on their previous facilities.

The report contains recommendations which relate to and are around the themes of patient information, complaints procedure and staff training.

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General details

Local Healthwatch
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Health inequality
Written information, guidance and publicity
Medication, prescriptions and dispensing
Administration (records, letters, results)
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Dr Cakebread and Partners

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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