Enter and view: Dr Alam's surgery report

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Summary of report content

This is an Enter and View report by Healthwatch Blackburn with Darwen. The report concerns Dr Alam's GP surgery which is a branch of Umar Medical Practice, Blackburn.

The report includes the views of 13 people, 9 patients, 3 staff, 1 carer/family member, it was published 2 August, 2017.

Dr Alam's surgery received largely positive feedback in this report, though there were some concerns about privacy due to the waiting room being able to overhear noise in the consulting room and reception desk. There was no online appointment system. The outside of the practice was untidy with some notices obcured from view.

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General details

Local Healthwatch
Healthwatch Blackburn with Darwen
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Complaints
Remote appointments and digital services
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Blackburn with Darwen Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
13
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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