Enter and view: Downing Drive Surgery

Healthwatch Leicester and Healthwatch Leicestershire carried out and Enter and View at Downing Drive Surgery on 15 August 2023. The results have been summarised below:

• The reception and waiting area is spacious with natural light flowing in.
• The patients we spoke to were all satisfied with the GP practice.
• The majority of patients told us that they will use the telephone system to book appointments.
• 6 out of the 8 patients had said it was easy to get through to the surgery via the telephone with two people saying it was not easy.
• All patients were happy to be seen by a doctor or clinician at the time of the appointment.
• Patients spoke about the friendliness of the staff.

The following recommendations have been made:

• Consider all the comments recorded from patients.
• Replace the opening hour’s poster so that it is clear for patients.
• Consider installing a hearing loop for patients.
• Consider having a lowered part of the reception desk for access for wheelchair users.
• Have an alarm cord fitted in the accessible toilet.
• Ensure leaflets are displayed effectively in the practice.
• Make the Friends and Family forms accessible via the online system or send them via text messaging service.
• Ensure that the complaints procedure is displayed clearly on the noticeboard.
• Explore making nurse appointments available to book online.