Enter and view: Down Lodge, Wokingham

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Summary of report content

Healthwatch Wokingham borough conducted an Enter and View on Down Lodge Care Home, a privately owned care home with 15 rooms, on 31 July 2017.

This visit was arranged as part of Healthwatch Wokingham borough’s Enter and View schedule. It was an announced visit.

The Enter and View representatives reported that:

- Staff interacted regularly with residents, were cheerful, respectful and treated residents with dignity.

- All residents they engaged with raised no issues about their surroundings.

- They were impressed by the close involvement of the owner/proprietor in the day to day life of the home and his obvious concern for the welfare of the residents.

The report contains responses from the service and also details two recommendations:

• Consideration is giving to inviting in external community groups into the home to support the activities programme.

• Review if residents are seeing the dentist regularly e.g. every six months for check ups

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General details

Local Healthwatch
Healthwatch Wokingham
Publication date
Date evidence capture began
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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