Enter and view: Douglas Bank Nursing Home, Wigan

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Summary of report content

Healthwatch Lancashire undertook an Enter and View visit to Douglas Bank Nursing Home on 9 February 2023.  They wanted to obtain the views and experiences of residents, relatives and staff and observe and assess the quality of services. They spoke to 14 people.

The report looks at:

  • Location and external environment
  • Internal environment
  • Resident and staff interactions
  • Residents’ feedback
  • Relatives’ feedback
  • Staff feedback

The report contains two recommendations about dementia friendly clocks and accuracy of menus.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
14
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