Enter and view: Deewater Grange, Huntington

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Summary of report content

This is an Enter and View report by Healthwatch Cheshire West. Healthwatch representatives visited the Deewater Grange care home to speak to residents and assess the care received.

Overall the home was operating to a high standard and the environment was exemplary.

Key findings

  • Deewater Grange has a very friendly and welcoming feel. It was busy with people, mainly residents getting on with life in the home, entertaining family and friends. It felt like a community.
  • The relationship and connection between residents and staff. This was clearly evident in the responses provided in the Healthwatch surveys.

There are recommendations in this report.

  • To display Healthwatch paperwork and leaflets, and to distribute to residents, family and friends for completing. Then collect and keep safe before any future Enter and View visits.
  • Consider reaching out to other care homes to share what works well, in order to provide the best care experience for all.
  • Consider organising more day trips and encouraging more residents to be involved in these trips.

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Medication, prescriptions and dispensing
Patient/resident safety
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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