Enter and view: Dee House
Download (PDF 383.24 KB)Summary of report content
Healthwatch Cheshire West conducted an Enter and View visit to Dee House, a supported accommodation service for nine residents with mental ill-health, on 4 February 2014.
Dee House has a homely and friendly atmosphere and the Authorised Representatives felt that it appeared eminently suitable to provide a safe and secure environment for nine vulnerable residents. Residents appear very comfortable in their interactions with staff and with each other. The small, family structure is particularly suited to the needs of this category of residents. They have the security of knowing that it is their home for as long as they need it. Some have been there for many years (more than ten) and the newest resident for just 8 months
Each resident has their own bedroom, individually furnished and equipped. They are encouraged to keep it as their own personal space. Two residents were happy to show the visiting team their bedrooms. Each bedroom has a staff call button and smoke alarm and fire drills are held regularly. Residents are fully conversant with the fire drill and where to gather.
Service users told the Authorised representatives that they were very happy with the service they receive as they see themselves as living in a family home. They feel secure and if they have a problem/complaint/report of abuse they know who to go to and report it is dealt with promptly. They appear to be treated with dignity, respect and friendliness by staff and were always asked for their permission before we entered their rooms. Individual food and activity choices are taken into consideration.
The visiting team did not feel that there were recommendations to be made on the basis of this visit, and no provider response is included.