Enter and view: De Montfort Surgery

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook an announced Enter and View visit to De Montfort surgery in Leicester on 23 August 2022.  They wanted to understand patients’ experiences of using the surgery.

Key findings included:

  • The practice was clean, bright and well laid out.
  • The noticeboards were well organised with relevant information available for patients.
  • The practice is accessible for all patients.
  • There is limited parking available for patients.
  • The new website is easy to navigate.
  • The patients did not provide any feedback on the services.

The report contains three recommendations about booking appointments and patient engagement.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Public consultation and engagement
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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