Enter and view: De Brook Lodge Care Home
Download (PDF 795.82 KB)Summary of report content
Healthwatch Trafford gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Trafford to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Trafford visited De Brook Lodge Care Home on 26th January 2018.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform on the day of the visit, Healthwatch Trafford were greeted by the Interim Manager who had taken over from the previous Manager who had left on the 22nd January 2018. The home had recruited a new Manager who will take the post at the end of February 2018. On the day of the visit they observed good interaction between staff and residents. Staff Healthwatch Trafford spoke to informed us that they felt supported by the Management and happy working at the home.
The report includes 4 recommendations. These include consider providing identification badges for all members of staff. Ensure the ‘you said we did’ noticeboard is up to date. Ensure that staff respond quickly to residents’ requests around toileting. Consider increasing communicative interaction between staff and residents.