Enter and view: Daytime support Centre at Waton Lane Community Centre

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Summary of report content

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Lancashire visited Day time support centre at Walton Lane Community Centre in May-July 2015.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation.

Following on from the observations and from the opportunity of speaking with service users and their next of kin to gain their opinions and suggestions for improvements, the following have been identified: Provide information about accessing the service and service activity. Minimise risks such as relabelling of hot and cold taps. Provide handrails on entering the centre. Improve standard of cleaning. Engage service users in suggesting and planning activities.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Day care centre (social care)
Name of service provider
Age UK Lancashire

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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