Enter and View: Daybrook Medical Practice
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Healthwatch Nottingham and Nottinghamshire was invited by the Care Quality Commission to visit Daybrook Medical Practice in September 2025. They spent five hours at the practice speaking with 22 patients and carers about their experiences.
The overall picture was positive. More than two thirds of patients (68.2%) rated the practice as good or very good overall, and relationships with clinical staff were the strongest finding of the visit, with 77.3% rating this positively. Patients described feeling safe, heard and genuinely cared for by the doctors and nurses they saw.
The main concern was access. Getting an appointment was the area patients found most frustrating, with 40.9% rating this as poor or very poor. Patients described long waits, an unpredictable phone system, and confusion about what booking options were available. These difficulties shaped how some patients felt about the practice as a whole, and affected how they experienced reception and communication too.
Healthwatch made three recommendations:
1. Review how repeat prescriptions and medication queries are communicated to patients.
2. Keep patients informed as the appointments booking process changes.
3. Make the complaints process more visible and easier to find.
Since the visit, the practice has changed how routine appointments are requested.