Enter and view: Davers Court

Healthwatch Suffolk undertook an announced enter and view visit to Davers Court Residential and Nursing Home on 29 June 2017.

It was designed to follow up the previous visit which took place in October 2015 and to also address some of the findings from the CQC Inspections of February 2016 reported May 2016 when CQC had given Davers Court the classification of “Requires Improvement” because of several breaches of regulation. Healthwatch were impressed with the progress that had been made by the experienced and enthusiastic manager who had addressed the concerns previously raised by CQC and themselves. The manager felt well supported by Care UK senior managers and the company had established a system of internal monitoring. Staffing numbers have improved and there was a significant reduction in agency staff.

Training and induction is provided for staff who take pride in their training achievements. The home’s Management celebrate the success of team members through a Graduation Event at which residents, relatives and staff are invited. A new culture seems to be evolving. Staff demonstrated a kindly, respectful and caring approach to residents. T

he appointment of two Lifestyle Coordinators in recent months appeared to have had a positive impact on the daily experience of residents who had the opportunity to retain home-life skills and opportunities to socialise with each other. 

Meals and meal time seemed to be a positive experience for residents who had an opportunity to influence the meals provided for them. 

The problem of frequent falls was identified in the CQC report dated May 2016. However, Davers Court management and staff had successfully addressed this issue with pro-active, individual ‘Falls Action Plans’ and this is evidenced by the falls record book and the comments from staff.