Enter and view: Darwen ward, Pendleview, Blackburn

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Summary of report content

Healthwatch Blackburn with Darwen conducted an unnannounced Enter and View at Darwen ward, Pendleview, Blackburn Royal Hospital. The Enter and View took place on 21 June, 2017, the report was published April, 2017.

Darwen Ward is a male acute admission ward for adult Mental Health services, providing individualised inpatient care across East Lancashire for people with severe and enduring mental health needs. The wards provide single sex accommodation and serve the age ranges of 18 to 65 years.

The work was done as a follow-up to a previous visit to the Darwen ward. In this report key findings included:

There was no Ward Manager or Deputy Manager on site when we visited.

There was a lack of activities to engage residents.

Each patient needs allocating a key worker.

There were issues around toiletries not being supplied.

A response from the ward manager is included.

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General details

Local Healthwatch
Healthwatch Blackburn with Darwen
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Mental health crisis service

Details of people who shared their views

Number of people who shared their views
11
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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