Enter and view: Darley Court
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Healthwatch Bolton conducted an announced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.
Healthwatch Bolton visited Birchfield Care Home on 26th October 2015.
Healthwatch Bolton found patients looked tidy and clean. They saw no evidence of dignity not being respected, however, the policy of open bedrooms doors should be considered in respect of dignity. Healthwatch Bolton saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while. Residents told us that they were very happy with the food. Staff told Healthwatch Bolton that they received ongoing training and enjoy their work. Patients unable to contact family and friends can feel isolated. Patients can feel there is little to do without arranged activities. The use of volunteers could have a huge benefit to both staff and patients and should be explored.
This report contains 4 recommendations.