Enter and View: Daneside Mews, Northwich

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Summary of report content

This is an enter and view report by Healthwatch Cheshire West. Healthwatch Representatives visited the Daneside Mews care home to speak to residents and staff about their experiences of care.

What’s working well?

• All residents appeared to be well cared for, clean and tidy. 

• Communal areas were well used.

• Residents given a choice a meal times with show plates.

• Activities choice is good and days out are enjoyed.

There are recommendations in this report.

• Although chocolate, crisps and fruit cordial were at snack stations and they were well stocked, a healthier snack and water option would be recommended.

• Residents need to be made more aware of how to give feedback or make a complaint.

• Update tired décor when possible.

There are no follow up actions in this report. However the provider has responded to the recommendations.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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