Enter and view: Daneside Court Care Home

Healthwatch Cheshire West conducted an enter and view visit at Daneside Court Care Home which is a service that provides nursing and residential care with no age limits. The property has 64 single rooms with en-suite WC of which 61 were occupied at the time of our visit. On arrival there was a welcoming, calm, efficient, caring environment that was spotlessly clean and decorated to a reasonable standard in pleasant colours. No odours were evident.

The home has pleasant, caring, comfortable surroundings and residents appeared contented. Whilst the rooms were personalised, the corridors appeared a little bland. The reception area was well equipped and welcoming. On the day of the visit, there was a quiz in the morning – as scheduled on the activities board. The home has a 5 star hygiene rating granted on 5th May 2015. Two Chefs and two assistants are employed. Representatives were invited into the kitchen noting this was well equipped and spotlessly clean

Recommendations

- Representatives discussed this with the General Manager who told us she would like to improve the patio area to accommodate specialised

wheelchairs and seating/outdoor activities of residents.

- Activities information could be displayed on a large whiteboard in the dining areas.

- Visually stimulating corridors – possible with new activities co-ordinator activities.

- Small maintenance issue – defective neon fluorescent tube on the upstairs bathroom requires attention.

- Possibly revisit the lighting arrangement in the staff training area.

- Staff requested a timelier turnaround of the DoLS by the Local Authority.

Service response

Very happy with arrangements. A pleasure to host the visit. It was good to hear the feedback direct from residents and relatives on the service we offer, also to have an independent view. Thank you for your report, comments made have been reviewed and where appropriate

actioned.