Enter and view: Damira Bicester Dental Studios
Download (PDF 390.05 KB)Summary of report content
Healthwatch Oxfordshire undertook an Enter and View visit to Damira Bicester Dental Studios on 2 November 2022. They wanted to hear about people’s experiences of accessing the service.
The clinic is run by clinical and administrative staff who are keen to deliver excellent patient care services. The Practice Manger was working on reception when Healthwatch entered the building due to staff shortages – on the day there was no receptionist available at the clinic.
Every patient Healthwatch spoke to felt listened to by the staff and other medical professionals. Staff were approachable and friendly to patients, and easy to talk to.
Comments from patients about the environment and efficiency of the services, and the attitudes of staff, were generally very positive.
Improving internal communications between staff and senior management may lead to a better work environment.
No translated materials are available at reception informing patients about the interpreting service on offer.
Healthwatch noticed some boxes of catheters and towels were stored outside the cupboard in a corner at the waiting room.
The patient waiting room could be more friendly by playing music or television.
There is no hearing loop available at the reception.
More staff need to be recruited to reduce the workload on present staff and maintain work sustainability.
The report contains eight recommendations about staffing, information to patients and the waiting room.
The report also contains a response from the provider.