Enter and view: Cypress Court, Crewe

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Summary of report content

Healthwatch Cheshire East undertook an announced enter and view visit to Cypress Court Care Home on 10 February 2025.

Key findings

Cypress Court is well managed. The manager has an abundance of knowledge about life at the home and how residents are cared for. 

There is a good range of activities available for the residents 

The Assigned Champion board, which identifies staff responsible for each role, makes it easy for residents or relatives who have any queries about who they need to speak to in any department. 

All staff were friendly and welcoming

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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