Enter and view: Curzon Park Residential Home

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Summary of report content

Healthwatch Cheshire West conducted an announced Enter and View visit, in order to capture the views and experiences of residents, family members/friends and staff.

Healthwatch Cheshire West visited Curzon Park Residential Home on 22/05/2014.

Located in an upmarket residential area of the city, Curzon Park is a care home for up to 25 frail elderly women and men living with dementia.

Healthwatch Cheshire West inform this care home appears well-led by a straight talking, caring and hands-on manager who also appears to have the trust and confidence of a loyal staff team. Residents are well-cared for and feel at home here. There is open visiting and relatives that we spoke to were very pleased with the service provided. Authorised Representatives were impressed with the dedication and commitment of the caring staff team. The large Victorian property is mostly well-maintained but some non-residential areas are in need of refurbishment.

Healthwatch Cheshire West recommends that Curzon Park Residential Home consider the adequacy of the current night shift staffing levels. Seek additional resources for improving the entrance area and outside courtyard for residents’ recreational access.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Curzon Park Residential Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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