Enter and view: Croydon University Hospital (Wandle Wards 2 and 3)

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Summary of report content

In June 2013, Healthwatch Croydon carried out an Enter and View visit to Croydon University Hospital: Wandle Wards 2 and 3.

The reason for the visit was based on issues raised by members and at public consultation events relating to discharge policy and staffing levels. Healthwatch Croydon were also keen to establish the level of progress made in implementing the Trusts Action plan in response to previous concerns raised about the treatment of older people at CUH.

A team of three authorised representatives undertook the visit and asked pre-planned questions based on our research and may observe service delivery activity.

The report contains notes from the visit and makes the following recommendations: that more explanation should be given to patients about their treatment and why they are receiving it, more involvement in their discharge planning, and no discharge after 4pm.

The report does not contain a response from the provider.

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General details

Local Healthwatch
Healthwatch Croydon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Discharge
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Croydon University Hospital

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
Not known
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