Enter and view: Croydon Sunrise Senior Living of Purley

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Summary of report content

Healthwatch Croydon conducted an announced Enter and View visit, in order to capture the views and experiences of patients, family members/friends and staff.

Healthwatch Croydon visited Sunrise Senior Living of Purley on 24/02/2016.

Sunrise Senior Living of Purley is a home that provides residential and nursing care for up to 119 residents the accommodation is spread over four floors.

The overall impression was that Sunrise Senior Living of Purley residents were happy with the care and treatment. One particular resident did mention concerns regarding agency staff and weekend staff. Residents were given the privacy and dignity was respected. Staff felt the managers supported them in their training and development.

This report contains 8 recommendation in relation to patient information, staffing levels, environment and meal times.

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General details

Local Healthwatch
Healthwatch Croydon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Sunrise Senior Living of Purley

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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