Enter and view: Croft Acres Residential Care Home

Download (PDF 656.79 KB)

Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Sheffield visited Croft Acres Residential Care Home on 26/02/2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found service users feel satisfied with the service they are receiving. Staff members feel positive about changes made within the past 12 months. Staff training is now stronger which has made staff members feel more competent within their roles. Activities are available; however, no plan is in place. Dignity standards are being met.

The recommendations within the report state to ensure all members of staff are identifiable by wearing a name badge. Ensure all members of staff are wearing uniform correctly. Create and update a weekly activities plan to display in the entrance/communal areas. Incorporate more daily/weekly activities. Relocate the chaise lounge. Staff to ensure they offer the use of the upstairs lounge when visitors of service users arrive.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity
Caring, kindness, respect and dignity
Other
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Croft Acres Residential Care Home

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.