Enter and view: The Croft

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Summary of report content

Healthwatch Wirral undertook an enter and view visit to the Croft care home on 21 August 2024.

The report looks at:

  • The building, environment and facilities
  • Health and wellbeing
  • Safeguarding
  • Care Plans
  • Infection Prevention Control
  • Complaints
  • Resident engagement
  • Engagement with staff

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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