Enter and view: Cricklewood Health Centre and Walk-in Centre

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Summary of report content

As part of Healthwatch Barnet Enter and View programme, visits are made to local providers in accordance with information received from the local public, service users, carers and monitoring authorities.

The visit took place at the Cricklewood Health Centre and Walk-in Centre on Tuesday 16th January 2018 and Wednesday 28th March 2018. This visit was an announced Enter and View visit.

The theme of the key findings was the GP led service fulfils a need within its immediate locality and is clearly well used and considered effective by patients Healthwatch Barnet spoke to. It does not receive as much publicity as Edgware Walk-in Centre or Finchley Memorial Walk-in Centre and the range of services commissioned is different, which could lead confusion. Concern was expressed by staff about whether the centre could cope with an increase in walk-in workload. Patients that were spoken to were appreciative of the service offered and made some constructive comments. Healthwatch Barnet felt there were some straightforward practical suggestions that would improve the experience of patients attending the service.

The report includes 9 recommendation and contains a comment from the provider.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Cricklewood Health Centre and Walk-in Centre

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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