Enter and view: Cressington Court Care Home

Healthwatch Liverpool undertook an announced enter and view visit to Cressington Court on 4 December 2024.  They spoke to 7 residents.

Cressington Court looked and smelt clean and was tidy and in good condition with some nice homely and personalised touches. Healthwatch feel a few areas could be improved, such as more signage and wayfinding particularly on the first floor. Some areas seemed dark due to slow acting sensor lights. Healthwatch feel the overall environment could be made more dementia friendly. It should be noted that the manager is new in post and has already made changes to improve the environment such as the colourful painted bedroom doors upstairs. 

Healthwatch has also received positive feedback from partners about improvements that the manager is making to the care home. Healthwatch received mixed feedback from the residents they spoke to. They saw many positive and caring interactions between staff and residents. However, they felt that there were not enough care staff to provide consistently responsive and timely care for all the residents. One resident did comment that staff were doing the best they could with the time they have. 

The report contains three recommendations about staffing, food and the environment.