Enter and view: Cranham Court Nursing Home, follow-up visit

Healthwatch Havering re-visited Cranham Court Nursing Home, on 16th, March 2017 to review and discuss areas of improvement that had been flagged up on the last visit/report of April 2016 and the CQC report of November 2016.

The team were well received in a bright and welcoming reception with lots of information available for visitors. The team spoke with 5 members of staff, 2 relatives of residents and 9 residents in total during that visit.

The home had undertaken a complete revamp of all their procedures and documentation, and they showed the team records for the following areas: staff meetings, maintenance records, registered nurses’ meetings, meetings between both units, and residents’ meetings. The meetings have helped the communication between the staff, residents and the management and were improving the quality of care.

The HW team observed that the home was making a great deal of effort in improving and maintaining the environment of the home, by updating the carpets and bathroom and redecorating other areas.

Other areas in the home that showed improvement were the Dementia ward and the activities planned.

The home had, since the last CQC report, looked again at their process of ordering medicines and had discussed ordering procedures with the pharmacist and GP, and they now had in place a 28 day repeat prescriptions arrangement rather than a 3-month agreement, which was working well. The management had also brought in a very strict procedure and the Mars Sheets were now reviewed daily by the Manager or Assistant Manager and signed off as appropriate.

The team felt that, all in all, the home had made huge attempts to address the improvements indicated by the CQC and Healthwatch. The management were extremely open, helpful and used records to validate these improvements.