Enter and view: Cowes Medical Centre

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Summary of report content

Healthwatch Isle of Wight undertook an unannounced enter and view visit to Cowes Medical Practice on 21 May 2015.  They wanted to check whether the practice  had sufficient information about complaints procedures as information or if staff were able to give information about making a complaint.

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General details

Local Healthwatch
Healthwatch Isle of Wight
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Complaints
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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