Enter and view: County Durham Community Mental Health Units
Download (PDF 2.01 MB)Summary of report content
Healthwatch County Durham undertook a number of enter and view visits to Community Mental Health Units between February 2024 and January 2025. They spoke to 125 people.
Key themes in feedback from patients:
- staff attitude
- Access and communication issues
- Inconsistency in care
- Care planning and support gaps
- Delays and administrative failure
- Building, environment and travel
- Service gaps and limitations
Key themes in feedback from staff:
- Compassionate and respecful care
- Staff experience and teamwork
- Service accessibility and privacy issues
- Service quality and delivery
- Systemic challenges