Enter and view: County Durham Community Mental Health Units

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Summary of report content

Healthwatch County Durham undertook a number of enter and view visits to Community Mental Health Units between February 2024 and January 2025.  They spoke to 125 people.

Key themes in feedback from patients:

  • staff attitude
  • Access and communication issues
  • Inconsistency in care
  • Care planning and support gaps
  • Delays and administrative failure
  • Building, environment and travel
  • Service gaps and limitations

Key themes in feedback from staff:

  • Compassionate and respecful care
  • Staff experience and teamwork
  • Service accessibility and privacy issues
  • Service quality and delivery
  • Systemic challenges

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Integration of services and communication between professionals
Parking and transport
Privacy and confidentiality
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
125
Types of disabilities
Mental health condition
Types of long term conditions
Mental health condition
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