Enter and view: Countess of Chester Hospital, Discharge Lounge

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Discharge Lounge in the Countess of Chester Hospital on the 15 January 2014.

The report notes that the Countess is a Foundation Trust Hospital covering the Chester and Ellesmere Port area. The hospital also caters for certain admissions and elective surgery for patients from North Wales and the Wirral areas. The discharge lounge is located in an area near the main reception area of the hospital and designated for the use of patients about to leave hospital.

Authorized Representatives felt that the area had a regimented feel with chairs all positioned around the outside of the room. Staff were approachable, welcoming and appeared efficient. The room itself appeared quite small for the purpose with a very clinical feel.

The recommendations made were that a larger area would be more appropriate, a different arrangement of chairs to give some informality and having either TV on subtitle only or television or radio broadcast as both could be heard during the visit.

There was no provider response included in the report.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Food, nutrition and catering
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
1
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Not known
Does this report feature carers?
No
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