Enter and View: Cornwell's Chemist - Beaconside, Stafford

Healthwatch Staffordshire undertook an enter and view visit to Cornwell's Chemists on 6 June 2025.  The aim was to get an overview of the Pharmacy First initiative. 

Overall, Cornwell’s Chemist is effectively supporting its local community and staff. The manager has demonstrated a clear dedication to both employees and the community. 

However, the main frustration arises from the limited referrals from GPs, which hampers the effective use of the Pharmacy First initiative. This not only has a financial impact but also affects an already struggling industry. Stock issues are not a major concern, as the pharmacy has a good network of suppliers and a strong company ethos for maintaining these connections. The business demonstrates a solid commitment to waste management and employs a remote pharmacist to review new medications, helping to prevent the overprescribing of drugs. 

Staff members feel positive about the services they provide and exhibit a close-knit team spirit. They recognise the support from the manager. However, time constraints, particularly during busy periods such as immunisations and blood pressure readings, limit their ability to complete operational tasks related to the shop. Nevertheless, their empathy and compassion for patients were evident during the visit. 

Feedback from the patients interviewed was mostly positive. Some facilities were clean but a little dated inside and out. However, the facility is fully accessible for wheelchairs and pushchairs, and wellstocked with leaflets, posters, and educational materials. However, the external facility needs better maintenance, which may be attributed to the fact that it is rented rather than owned. 

The promotion of services offered, including weight management, blood test screening, vaccinations, a travel clinic, and ear wax removal, is crucial for the company and is advertised both within the building and on the company website.