Enter and view: Coppull Medical Practice
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Healthwatch Lancashire undertook an announced enter and view visit to Coppull Medical Practice on 15 April 2024. They spoke to 15 people.
Healthwatch Representatives viewed facilities that were available. As well as GP appointments patients also have access to other Clinics within the Practice.
At the time of the visit there were 2 managers, 2 doctors, 1 podiatrist, 1 nurse, 2 Advanced Nurse Practitioners and 9 reception/admin staff.
Overall, the feedback from patients was positive in regard to the treatment they received at the Practice. However, there were some concerns raised about the implementation of the total triage model when booking appointments as there was some confusion about how patients could make appointments. Other areas that patients expressed concern about included disabled parking bays, how to book an appointment online or on the NHS app.
The feedback received from staff members was positive with over half of staff members working for the practice for many years. Staff members shared comments around the support they receive, their experience of working within the surgery and how they believed the surgery could be improved to enhance the patient experience