Enter and view: Coopers Court Extra Care

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Summary of report content

Healthwatch Tower Hamlets gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Tower Hamlets to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Tower Hamlets visited Coopers Court Extra Care on 20th August 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform the majority of the residents gave positive feedback on the caring staff, they feel that staff treat them well, show them respect and generally look after them well within the remit of care that they are expected to receive.

The report includes 5 recommendations. These include themes in relation to staffing levels, décor, facilities and information providing.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Creative Support

Details of people who shared their views

Number of people who shared their views
14
Age group
65 to 79 years
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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