Enter and view: Compton Lodge

Download (PDF 247.59 KB)

Summary of report content

This is an enter and view report published by Healthwatch Camden 18 January, 2017. During the visit Healthwatch representatives spoke to a mix of staff, residents and relatives. The visit was announced.

The exact date of the enter and view is not given, but the month is stated as October.

Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendation:

Compton Lodge could build on this strength of resident and relative involvement by holding regular surveys of staff, residents and family. While the home was praised for its responsive attitude to feedback, the head office was criticised for being unresponsive.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Camden
Publication date
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Central and Cecil Housing Trust

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.