Enter and view: Community Road Mental Health Hostel
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Healthwatch Ealing undertook an announced Enter and View visit to Community Road Mental Health Hostel on 23 June 2021. They agreed to conduct a series of three Enter & View visits to Mental Health Hostels in the borough. They wanted to review how the service was being run, the delivery of service and the quality of support provided to residents. They spoke to 6 people in total.
Overall, the Enter and View visit to Community Road was positive. It is a clean and well-maintained environment, with adequate facilities.
The service is run by experienced, engaging and friendly staff with management and several members of staff work there for 7 years or more. Overall, members of staff were happy with their experience of working at Community Road and felt very supported by management. Staff did provide varied levels of detail in their responses to the questions regarding their induction and training and development but appeared to be well versed on safeguarding training, health and safety, first aid, fire safety and communicating effectively with people.
Unfortunately, Healthwatch Ealing were only able to hear from one person living at Community Road. Whilst this does pose a limitation, the individual was very positive of their experience of living at the residence, spoke highly of management and staff and felt happy with the activities that they have participated in. However, the resident did indicate that the level of social engagement with other people could be improved by weekly group meals and more outdoor trips when permitted.
The report contains 9 recommendations.