Enter and view: Community Diagnostics Centre at Withington Hospital

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Summary of report content

Healthwatch Trafford were commissioned by Healthwatch England to carry out an Enter and View of the Community Diagnostic Centre at Withington Hospital.  They carried out the visit on 1 February 2024.  They spoke to 13 patients.

The report looks at:

  • Key findings from follow up interviews
  • How patients travelled to the site
  • Referrals and waiting times
  • Prior knowledge of CDCs
  • Waiting times and areas
  • Experience of the test/scan
  • Communication with CDC staff
  • Overall patient views
  • Accessibility audit
  • Good practice

The report contains four recommendations

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General details

Local Healthwatch
Healthwatch Trafford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Local analysis
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub

Details of people who shared their views

Number of people who shared their views
12
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