Enter and view: Community Diagnostic Centre, the Glass Works, Barnsley
Download (PDF 1.17 MB)Summary of report content
Healthwatch Barnsley undertook an enter and view visit to Barnsley Community Diagnostic Centre on 27 November 2024.
Healthwatch have received very positive feedback from residents regarding the CDC; they report how friendly staff are and how they do not feel that they are being treated in a hospital environment. The CDC is in a central location and easily accessed by public transport. The negative feedback received regarding the service has been centred around the appointment booking system, as well as the difficulty that people with limited mobility have experienced when the lift has been out of order.
The CDC is situated in the Glass Works, a new shopping complex in Barnsley town centre. The CDC is shown on the floorplan as NHS, which may be confusing. However, some patients told us that word of mouth directions from CDC staff or previous visitors to the centre provide clarification on where the CDC can be found.
The CDC operates an ‘appointments only’ system and is not available for walk-ins, therefore access is via a buzzer system. The reception area is warm and friendly with plenty of seating and is very clean and tidy. Patients can speak to a receptionist without being overheard by people waiting.
Patients liked the cleanliness and location of the CDC, although some people with mobility issues raised the problem of the lack of blue badge parking close by. Everyone commented on the friendliness of staff and the relaxed atmosphere.
Staff enjoy working at the CDC; they like the atmosphere and feel they can connect better with patients in this environment. Some areas could be improved, for example the lighting and the communication between the hospital and the CDC regarding events that are happening for staff.