Enter and view: Community Diagnostic Centre
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Healthwatch Calderdale and Healthwatch Kirklees undertook an enter and view visit to the Community Diagnostic Centre in Broad Street Plaza on 10 March 2026. The aim of the visit was to understand patient and staff experiences and how the service operates. The service has been open since July 2025. They spoke to 60 people.
Many patients spoke positively about their experience at the Centre. Staff were frequently described as friendly, professional and respectful, and patients felt procedures were clearly explained during appointments.
Patients who live locally valued having diagnostic services closer to home. The Centre’s location near the town centre and bus station was seen as helpful, particularly for those using public transport.
Patients described different experiences of the referral pathway. Some received appointments quickly, while others reported longer waits or uncertainty about appointments or results.
The shared waiting area for several clinics and the phlebotomy service created confusion for some patients. Patients were sometimes unsure where they would be called from or which staff member to speak to.
The large numbers displayed on the blood test queue system appeared overwhelming for some patients and made it difficult to estimate waiting times.
Some patients found signage from the car park unclear and suggested clearer directions to the CDC.