Enter and view: Community Dental Service Community Interest Company

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Summary of report content

Healthwatch Luton undertook an announced enter and view visit to the Community Dental Services CIC on 4 April 2017. Healthwatch Luton decided to prioritise engagement on dentistry, as they had discovered that confusion about the cost of dentistry prevented some people from seeking dental treatment, and prevented them from taking their children to the dentist.  They agreed to work with Public Health England who would use the findings from their Enter and View visits.  They spoke to 6 patients and 6 members of staff.

Healthwatch Luton observed the patients at this dentist and felt overall the surgery was efficient, professional and well run.

The report contains three recommendations about information on NHS banding costs, education on dental disease and complaints.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Booking appointments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Cost and funding of services
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
12
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