Enter and view: Colliers Croft care home

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Summary of report content

Healthwatch St Helens conducted an enter and view visit on Colliers Croft care home, a privately owned care home in Haydock, providing care and accommodation for up to 60 residents, including some with early-onset dementia.

Healthwatch St Helens carried out the announced visit to engage with residents and staff, to observe care at the point of delivery, to identify good working practices and to identify areas for improvement.

Observations from the enter and view representatives included:

- It was welcoming and friendly with a family feel to the atmosphere. Everyone looked genuinely happy to be there.

- The place was warm, clean and calm, and was run by what appears to be a very well organised management system.

- The team did observe that the signage from the car park to the reception was not clear and could present problems on dark evenings.

Two recommendations were made in the report:

 Signage from the car park directing to the main entrance being improved. The visiting team had to ask for direction to the main entrance of the building.

 Coloured paper (preferably cream) with black print is used for notice boards and the print is made bigger. The visiting team felt that some of the signs became a ‘sea of white’.

The report also includes a response from the service provider.

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General details

Local Healthwatch
Healthwatch St Helens
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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