Enter and view: Cloyda Care Home

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Summary of report content

Healthwatch Kingston upon Thames undertook an announced enter and view visit to Cloyda Care Home on 30 July 2024.

Overall, Healthwatch concluded that Cloyda was a well-run home offering a range of activities. It has a large garden, with a patio area offering the opportunity for residents to sit, and they observed equipment for several outdoor games. Healthwatch visited on one of the hottest days of the year and due to the heat, did not see the garden being used. The residents appeared to be looked after well, and the staff said they were happy to be working there. 

The general atmosphere was calm and harmonious, and Healthwatch observed good interactions between the residents and staff throughout their visit.

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General details

Local Healthwatch
Healthwatch Kingston upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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