Enter and view: Clover ward, King George's Hospital

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Summary of report content

Healthwatch Barking and Dagenham undertook an enter and view visit to Clover Ward at King George's Hospital on 15 January 2016.

Representatives spoke to parents of children who were patients on the ward about the choice and amount of food they received. Feedback from parents shows that their children were happy with the choices and the amount of food provided on the ward. One parent felt there was not enough choice and the food options were mainly English.

Parents were very positive about staff and commented that clinical procedures are explained to them. 

Furthermore findings show that the bathing facilities are adequate on the ward and meet the needs of the patients. However it was highlighted that parents were unaware of what would be available if their child needed a bed bath. 

Although there are things for the children to do on the ward, it was felt that more should be made available for older children. 

Healthwatch representatives spoke to parents. They expressed they were pleased with facilities available on the ward for families; however some commented on the fact that the beds for the parents are very uncomfortable.

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General details

Local Healthwatch
Healthwatch Barking And Dagenham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Paediatric care

Details of people who shared their views

Number of people who shared their views
11
Age group
0 to 12 years
13 to 15 years
Does this report feature carers?
Yes
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