Enter and View: Clore Manor

Healthwatch Barnet conducted an announced Enter and View visit, to Clore Manor on 18th May 2016. Clore Manor is run by Jewish Care for older people with dementia. There were 66 residents present on the day of the visit.

The report highlights that there was poor access to dental care, with some residents unable to see a dentist; the residents had access to a pleasant garden with a smoking area, however there were also signs of a dirty window, a stale lounge that needed more fresh air and a lack of some quiet places for the residents to relax in. Residents had access to a dietician to support their dietary needs.

All communal areas are strictly kosher. They strictly do not admit people on Sabbath or Jewish holidays, apart from emergencies.

The team further noted that all residents had a care plan but not all of them seemed to know that they were meant to sign it. All residents are assigned a key worker and on the day of the visit there were 11 DOLS in place. Residents' end of life wishes were recorded in their care plan, but this was not evident in the particular care plan reviewed by the team. Residents' health and wellbeing provisions are attended to by a GP, Chiropodist, optician and a nurse. It was mentioned that provision of dental care might be an issue. Religious needs were met by the daily visit from a Rabbi and many other activities take place for the residents to enjoy. The report details the staff working at the home, receiving continuous training in all areas and noting the low staff turnover within the last 6 months. A whistle blowing policy is in force and has been used.

The team found the atmosphere to be “bright and caring” and made several recommendations, some of which were; to look into improving provision for dental care, to keep a site complaints book with all issues and how and when they were resolved, to encourage residents to wash their hands before meals, to extend relevant specialist training to include junior staff, to involve family members in the care plan which could also include residents’ internment wishes and details as appropriate, and for residents to have more access to the quite room.

Some of the recommendations have been implemented and a response from the manager has been received.